Use the UserWay WordPress plugin to install and manage the UserWay accessibility widget on your WordPress website.
Log in to your WordPress website as an administrator.
Open Plugins > Add New, search for UserWay, then click Install Now and Activate.
Click Go to Dashboard, or open UserWay from the left navigation menu.
Enter your UserWay username/email address and sign in.
Enter your password to complete the sign-in process.
Scroll down, and Turn on Enable the Widget.
⚠️ Important: If your website uses a caching plugin, clear all website caches after turning on Enable Widget. Otherwise, the accessibility widget may not appear immediately.
Troubleshooting
The Widget Does Not Appear After Enabling It: If the widget does not appear after turning on Enable Widget:
Clear all website caches, including any WordPress caching plugins, CDN caches, and server-level caches.
Open a non-existent page on your website, for example:
https://example.com/asdf.Check whether the accessibility widget appears on the 404 page.
ℹ️ Note: Most 404 pages are not cached. If the widget appears on the non-existent page but not on regular pages, caching is likely preventing the updated widget from displaying.
Can't login with a different e-mail:
Error message:
Another user has already logged on this WORDPRESS widget instance with a different email address.
The person who installed the UserWay widget and logged in first is now the team owner.
This message appears when the plugin was previously connected using a different UserWay account.
To resolve the issue:
Open Plugins in WordPress.
Fully uninstall the UserWay plugin.
Reinstall the UserWay plugin from the WordPress Plugin Directory.
Sign in using the correct UserWay account.
⚠️ Important: Simply deactivating and reactivating the plugin will not resolve this issue. The previous installation information may remain stored in the WordPress database. A complete uninstall and reinstall is required.
Need more help?
Contact the UserWay Support Team — we're here to assist you.
Get in touch with UserWay Support.