If you purchased your UserWay Pro subscription through a partner platform such as Wix, Shopify, or Duda, your subscription billing and payments are managed directly through that platform.
These platforms offer UserWay apps that make widget installation easier without requiring custom coding or developer assistance.
When a subscription is purchased through one of these partner platforms:
You are billed directly by the platform.
Payment methods and invoices are managed by the platform.
Billing-related issues must be handled through the platform's support team.
If your subscription was purchased directly from UserWay, UserWay Support can assist with billing and subscription management.
How to Check Who Manages Your Subscription
Sign in to your UserWay Dashboard at https://manage.userway.org/.
Click My Sites, then click the website with the active Pro subscription.
Open My Current Plan Details. Review the billing information displayed for the subscription.
Expected Result
You can determine whether your subscription is managed directly by UserWay or through a partner platform such as Wix, Shopify, or Duda.
Need More Help?
Contact the UserWay Support Team — we're here to assist you.
Get in touch with UserWay Support.