You can cancel an active UserWay subscription directly from the UserWay Dashboard. After cancellation, your subscription remains active until the end of the current billing period.
Sign in to your UserWay Dashboard using your UserWay account: https://manage.userway.org/
Click your profile icon in the top-right corner and select Subscriptions.
Locate the subscription you want to cancel, select it to expand the details, then select the subscription name (for example, AI-Powered Accessibility Widget) to view the associated website(s).
Select Manage next to the subscription, then choose Cancel Subscription:
Select Cancel Subscription from the subscription management options:
On the next screen, select Proceed with Cancellation to continue with the cancellation process:
Choose the cancellation reason that best applies, then select Cancel Subscription to confirm and complete the request:
⚠️ Important: If multiple websites are included under the same subscription and you want to cancel only one website, contact UserWay Support for assistance. Individual website cancellation within a shared subscription is not available.
What Happens After Cancellation?
Your subscription remains active until the end of the current billing cycle.
Premium features remain available until the subscription expires.
Reversing a Cancellation
If you want to restore a canceled subscription before it expires, contact UserWay Support.
Expected Result
After completing the cancellation process, automatic renewal of the selected subscription is stopped and the subscription remains active until the end of the current billing period.
Need more help?
Contact the UserWay Support Team — we're here to assist you.
Get in touch with UserWay Support.