Accessing the Subscriptions page via the Dashboard
Log in to the UserWay Dashboard
Visit https://manage.userway.org and log in using your UserWay credentials.
Navigate to the Subscriptions page
Once logged in, click your profile icon in the top-right corner of the screen. From the drop-down menu, select Subscriptions.
Canceling Your Subscription
View Active Subscriptions
On the Subscriptions page, you’ll see a list of your active plans. Click on the subscription you wish to cancel to expand its details. Then, click on the plan name (e.g., AI-Powered Accessibility Widget) to view the associated website(s).
Important: If multiple websites are listed under the same subscription and you wish to cancel only one, please contact the UserWay Support via email at desk@support.userway.org. Currently, there is no option to cancel individual websites within a shared subscription.
2. Initiate Cancellation
Click the Manage button next to the selected plan, and then choose Cancel Subscription.
3. Complete the Cancellation
The cancellation page will appear. Click Proceed with Cancellation, select a reason for canceling, and then click the Cancel Subscription button to finalize.
What Happens After Cancellation?
Your subscription will remain active until the end of the current billing cycle.
You will retain access to premium features until the subscription expires.
Note: If you change your mind and wish to reverse the cancellation before the subscription expires, please contact the UserWay Support via email at desk@support.userway.org.
Need Help?
If you encounter any issues or have questions during the cancellation process, please contact the UserWay Support Team — we're here to assist you.