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Understanding Pre-Authorization Charges During a Free Trial
Understanding Pre-Authorization Charges During a Free Trial

Why Am I Seeing a Charge During My Free Trial?

Updated over a week ago

If you’ve signed up for a free seven-day trial, you won’t be charged until your trial period ends.

However, if you notice a pending charge on your credit card statement before your trial ends, it’s likely a verification hold. This temporary charge confirms your payment method and ensures that we can process payments once the trial concludes.

The charge will appear as “Pending” on your statement and will either be removed if you decide to cancel or replaced by the actual subscription charge if you continue with the service.

Rest assured, this pre-authorization charge is not an actual payment but a standard procedure to validate your payment details. It will be adjusted based on your subscription status.

If you have any questions, please reach out to our support team at desk@support.userway.org.

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