Issue:
Upon installation, the UserWay Pro Widget may only display 2 columns instead of the expected 3 columns. Additionally, changes made through the UserWay Dashboard—such as color or position adjustments—may not take effect.
Symptoms:
The website's source code shows the presence of the attribute
data-minify, with thesrcfield pointing to a minified URL rather than the standard widget script:
<script data-minify="1" src="https://example.com/wp-content/cache/min/1/widget.js?ver=1710191213" data-account="123example"></script>.
This issue occurs on websites using the WP-Rocket plugin.
Features available in the Pro version, such as screen-reader functionality, fail to display.
Resolution:
If your website uses the WP-Rocket plugin, refer to the article "Exclude files from Load JavaScript Deferred" and add the following UserWay CDN domains to the exclusion list to prevent them from being minified or deferred:
userway.org(.*)cdn.userway.org(.*)
Additional information:
If your website is built with a framework such as React, Vue, Nuxt, or any other, make sure the UserWay script is not included within any function or process that could alter, optimize, or minify the original script.
For other plugins or applications, check the vendor’s documentation for options to whitelist or exclude the UserWay CDN domains to prevent minification or modification of the widget script.
Need more help? Contact the UserWay Support Team — we're here to assist you.
Get in touch with UserWay Support.