The Usage Statistics add-on helps website administrators understand how visitors interact with the UserWay Accessibility Widget. The dashboard reports widget activity, accessibility-feature usage, keyboard navigation, and other available metrics.
ℹ️ Note: Customers with a Pro Plus or Ultimate plan have access to Usage Statistics. Customers on other plans can purchase the Usage Statistics add-on separately from the UserWay Dashboard under My Sites > your website > Stats > Upgrade.
Available Predefined Reporting Periods
Each predefined reporting period represents a rolling date range ending today. The report counts backward from today by the number of days, months, or years you choose.
For example, if today is October 20, 2026, clicking 3 years displays usage statistics from October 20, 2023, through October 20, 2026.
Reporting period |
7 days |
15 days |
1 month |
2 months |
3 months |
6 months |
12 months |
2 years |
3 years |
How to Enter a Custom Date Range
Use Select Dates to view usage statistics for specific start and end dates instead of using a predefined reporting period.
Sign in to your UserWay Dashboard at https://manage.userway.org/.
Click My Sites in the left navigation menu, click the domain name of the website you want to review, then open the Stats tab.
Under Select Time Period, open the reporting-period menu, then click Select Dates.
Enter or choose the Start Date.
Enter or choose the End Date.
Click Apply Dates:
Available Usage Metrics
Metric | What the metric measures |
Widget Loads | The number of times the Accessibility Widget loaded during the chosen reporting period. |
Widget Opens | The number of times visitors opened the Accessibility Widget during the chosen reporting period. |
Keyboard Navigation | The number of visitors who interacted with the website using keyboard controls, such as Tab, arrow keys, and Enter, rather than a mouse or touchscreen. |
Usage Statistics by Profile | Usage data for Accessibility Profiles activated by visitors. |
Usage Statistics by Function | Usage data for individual controls and accessibility features activated through the widget. |
Usage Statistics for Live Translations | Usage data associated with the Live Site Translation add-on when enabled. |
Frequently Asked Questions: Accessibility Widget Usage Statistics
When Does the Widget Start Tracking Usage Statistics?
When Does the Widget Start Tracking Usage Statistics?
Usage tracking begins automatically as soon as the Accessibility Widget is installed and active on the website.
If I Upgrade or Add Usage Statistics Later, Can I See Past Data?
If I Upgrade or Add Usage Statistics Later, Can I See Past Data?
Yes. Because data recording begins when the Accessibility Widget is first installed, historical statistics become available in the dashboard when the Usage Statistics feature is enabled. The amount of historical data available depends on how long the Accessibility Widget has been installed and active.
What Happens to Usage Data If the Widget Is Temporarily Removed?
What Happens to Usage Data If the Widget Is Temporarily Removed?
If the Accessibility Widget is temporarily disabled or removed, previously recorded data remains stored in the account. New interactions are not recorded while the widget is removed or inactive. When the Accessibility Widget is reinstalled or reactivated, new activity is added to the existing usage history.
Need more help?
Contact the UserWay Support Team — we're here to assist you.
Get in touch with UserWay Support.